HELP
Frequently Asked Questions
Last updated: September 2026
Do I have to be 21 to order?
Yes. You must be 21 or older to purchase alcoholic beverages from Sippin' On Sours.
Is a signature required for delivery?
Yes. Alcohol shipments require an adult age 21 or older to sign for the package upon delivery. The carrier may request valid government-issued identification.
Where does Sippin' On Sours ship?
We ship to U.S. states and destinations where shipment of our products is permitted. Shipping availability may vary based on applicable laws, regulations, and carrier restrictions.
What carrier do you use?
Orders are shipped via UPS.
How quickly will my order ship?
Orders received before 3:00 PM CST are generally processed for same-day fulfillment.
Orders received after the cutoff are generally processed the next business day. We also fulfill orders on weekends.
How long does delivery take?
Most orders are received approximately 3–5 days after shipment.
Transit times are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.
How do the shipping discounts work?
Eligible orders receive:
- $55+ → $5 off shipping
- $100+ → $10 off shipping
The discounts are tiered, not cumulative. At $100+, you receive $10 off shipping, not $15.
This is a shipping discount, not free shipping.
Can I change my shipping address after ordering?
No. Shipping addresses cannot be changed after an order has been placed.
Please double-check your address before completing checkout.
What happens if my beer arrives damaged?
Contact us within 48–72 hours of delivery.
Damage claims are handled case-by-case. In most verified cases, we provide an appropriate replacement or credit.
We may ask for photographs of the damaged products, packaging, and shipping label.
What if my package says delivered but I can't find it?
Contact us and we'll investigate.
When we determine that the problem resulted from an error by Sippin' On Sours or the shipping carrier, we will generally work with you to provide a replacement or another appropriate resolution.
Can I return beer?
We generally do not accept standard returns of beer or other consumable products after shipment or delivery.
If there is a problem with your order, contact us so we can review it.
Why did a beer sell out?
Many of the beers available through Sippin' On Sours are produced or received in limited quantities. Inventory can therefore change quickly.
Adding an item to your cart does not guarantee availability until your order has been successfully placed and accepted.
Will sold-out beers come back?
Sometimes. Availability depends on the brewery and whether we're able to obtain another release.
Keep an eye on New Arrivals and our email drop list for new releases and restocks.
How can I hear about new beer drops?
Join the Sippin' On Sours email list for new arrivals, restocks, and fresh drops.
I still need help. How do I contact you?
Email us at: sippinonsours@gmail.com
For order-related questions, include your order number so we can help you faster.